Sometimes, a customer is wrong, no matter where you look at it from. These types of customers are mostly very rude in such situations or just create a nuisance. In such situations, you need to be assertive and get your message across in a very firm but polite fashion.
State the details of the situation clearly and confidently especially if what they are doing or saying are factually wrong or go against the rules of the company. Also, make it a point to back up your colleagues when they find themselves in similar situations. That way, you can count on getting their support back.
6
23 reads
CURATED FROM
Is the customer always right?: Ways to maintain solid customer relations
bloopglobal.com
7 ideas
·224 reads
IDEAS CURATED BY
Making sense of customer experience #business #customerservice
“
The idea is part of this collection:
Learn more about personaldevelopment with this collection
Why happiness is the ultimate goal
The importance of creating value
How to create wealth in the modern era
Related collections
Similar ideas to Stand firm
Psychologists and comedians are working in a similar fashion: They observe the world and test a new hypothesis (raw joke matter) on how people see it. They run experiments on individuals and groups that confirm or deny their new theories or jokes.
Both rely on the feedback...
Invest your focus on big decisions and make quick calls on medium and small decisions.
Small decisions impact you for a day, such as what to wear or where to eat. Medium impact your life for a year, such as deciding to go back to school or rent a different room. In the long term thou...
People with Body Dysmorphic Disorder (BDD) see something very wrong every time they look in the mirror. It could be any perceived flaw, such as a large nose or hips. They may obsess over their imperfections and may suffer from depression, OCD (obsessive-compulsive disorder) and other psychologica...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates