Stand firm
Sometimes, a customer is wrong, no matter where you look at it from. These types of customers are mostly very rude in such situations or just create a nuisance. In such situations, you need to be assertive and get your message across in a very firm but polite fashion.
State the details of the situation clearly and confidently especially if what they are doing or saying are factually wrong or go against the rules of the company. Also, make it a point to back up your colleagues when they find themselves in similar situations. That way, you can count on getting their support back.
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CURATED FROM
Is the customer always right?: Ways to maintain solid customer relations
bloopglobal.com
7 ideas
·224 reads
IDEAS CURATED BY
Making sense of customer experience #business #customerservice
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