Saving The Washington Monument: First Of Five Whys
Problem: One of the monuments in Washington D.C. is deteriorating.
Why #1 – Why is the monument deteriorating?
Because harsh chemicals are frequently used to clean the monument.
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Experience designer and design teacher interested in well-being, accessibility and great design practices. Specialising in service design, product design and user research.
Great example of the five whys in design thinking
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Saving The Washington Monument: Second Of Five Whys
Problem: One of the monuments in Washington D.C. is deteriorating.
Why #2 – Why are harsh chemicals needed?
To clean off the large number of bird droppings on the monument.
Saving The Washington Monument: Third Of Five Whys
Problem: One of the monuments in Washington D.C. is deteriorating.
Why #3 – Why are there a large number of bird droppings on the monument?
Because the large population of spiders in and around the monument are a food source to the local birds
Saving The Washington Monument: Fifth Of Five Whys
Problem: One of the monuments in Washington D.C. is deteriorating.
Why #5 – Why are swarms of insects drawn to the monument at dusk?
Because the lighting of the monument in the evening attracts the local insects.
Solution: Change how the monument is ill...
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