Customer Delight Makes A Huge Difference

In a world where customer experience has become a trending topic, a lot of brands are still behind in the excellence they ought to deliver through their services.

And here is that reminder - it is no longer just about a great product anymore.

One of the ways to deliver exceptional services is to delight a customer, by surprising them with an unexpected gesture.

In my recent experience with Solopress, they sent me a replacement roll-up banner costing £50, due to a very minor and barely noticeable defect on my original order.