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A Customer Is Worth More Than A Single Sale
From a sales numbers perspective, one could argue that sending a replacement order to me is a business loss. That may be true but not entirely.
When the replacement order was communicated to me, I was informed it would be delivered next day. This is a premium the brand would have to bear and I could see they were doing all they could to deliver excellence.
Also, I was told to keep the original order and keep it as a spare. Wow! 2 roll-up banners for the price of 1. Of course I was excited.
Clearly the company valued their customer over the cost of the item.
Is this the same in your business?
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32 reads
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Customer Delight Makes A Huge Difference
In a world where customer experience has become a trending topic, a lot of brands are still behind in the excellence they ought to deliver through their services.
And here is that reminder - it is no longer just about a great product anymore.
One of the ways to deliver except...
5
49 reads
Prioritise Customer Complaints, Avoid Long Processes
Taking a step back to the moment I realised there was a minor dent on the banner, I deliberated ringing the company to complain.
Finally I did, with a simple expectation of getting an apology or something. And to be honest, that would have been fine by me.
One thing I really ...
5
36 reads
The Customer You Serve Excellently Has A Reason To Stay
No surprises, I am a valuable customer of the brand, and they are called Solopress. I have since placed an additional order, shared my experience with other potential customers and recommended their services to others too.
All these have been possible because of the drive for excellence an...
3
43 reads
CURATED FROM
CURATED BY
Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
I recently ordered a roll-up banner for an exhibition show and it arrived with a very slight dent on the fabric. I rang the company and was very surprised what I learnt from the experience. Something for all businesses to learn.
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People Worth More Than Things
One of the first things that Leto Atreides, leader of house Atreides, does when he gets to Dune is to see how the spice was collected. During the visit to the desert, a greate sand worm attacks a large shipment of spice, but instead of running away or saving the cargo, Leto Atreides face the dang...
Answers To Common Interview Questions
- Can you tell me a little bit about yourself? Don’t tell your life story; answer clearly and concisely. Focus on professional accomplishments.
- Why should we hire you over the other applicants? Say, “I don’t know the skill of others, but I do my own,” then highlight your strengths and ...
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