Learn more about business with this collection
How to focus on the present moment
How to cultivate empathy and understanding towards others
How to set personal and professional goals
The Role Canvas
- What is the main purpose of the role? Why does the role exist? For example, to lead a team to find new ways to engage with a new market.
- What is the role accountable for? Start with the known goals or outcomes for the role.
- What human skills will the role need to display to achieve outcomes? For example, a role that is part of a team that experience tension and conflict means the person needs strong conflict resolution skills.
- What technical skills will the role need to perform in order to meet the outcomes and achieve success?
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Focus on the role in your context
A survey of HR hiring managers found that 80% say job descriptions are important, but nearly 50% admit to copy-pasting job descriptions from other banks and industry leaders like Google and Amazon.
The Role Canvas can help to create a better job description by focus...
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Interviewing for human skills
Behaviour-based interview questions focus on understanding what behaviours led to accomplishments, and the intentions, consequences and impact of the behaviours on other people.
Questions to explore conflict:
- Tell me about a time you suggested something that ...
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Understanding EQ and human skills
The basic dimensions of emotional intelligence:
- Self-awareness: The ability to understand what we're feeling and the reason for feeling it. Self-awareness is at the centre of intuition and decision-making.
- Self-management: The ability to regula...
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Product management skills
The practice of product management consists of two sets of skills:
- Technical skills are tools to solve a customer problem: What work is done - product roadmaps, vision statements, OKRs and KPIs, design sprints, product prototypes, testing, MVPs.
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The key to understanding product management is to think of it as a practice—somewhat like a doctor practising medicine or a lawyer practising law.
KATE LETO
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There's only so much that you can achieve working on your own, that's why it's important to delegate effectively. To successfully delegate:
- Explain what your team's role and goals are. Or even formalize it in a team charter, which can also be useful for keeping the team o...
How To Craft Great Stories: The Climax
The climax is a resolution used as a tool for insight and should clearly fit the challenge and carry the associates to new and unexpected directions.
Ask yourself:
- Will the ending surprise, amuse, inspire, challenge, or amaze my associates?
- Will associates view th...
How To Craft Great Stories: The Challenge
Create a dilemma with proper tension or dissonance with which associates can identify, then using one sentence, describe the challenge for each of the key characters.
Questions to help...
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