It's easy to get lost in the excitement of building something new; to fixate on outcomes over impact; to lose sight of the humans that ultimately drive your company's culture and operations.

Change is never easy, so put yourself in the shoes of the people most affected by ...

It's critical that processes are crafted, first and foremost, for humans. Change management should begin immediately when creating a new process; failing to plan all but guarantees resistance. This requires a deep and extensive understanding of where employees are. This may not ...

Even though some of the backend steps won't ever be visible to end-users, it's still a good practice to keep your automations straightforward.

After all, it's possible you'll need to train someone on maintaining these processes in the future, and intricate flows are more likely to break. ...

When it comes to automation, the value proposition seems clear cut: it strengthens operations, slashes overhead costs, and supports bottom-line growth. There is, of course, a wrinkle: people fear change.

While many businesses are eager to automate as many processes as poss...