Consumer trust is declining.
It’s not all marketers’ faults, but generally, consumer trust is declining. After years of iffy coverage from the mainstream media, lies from politicians all over the political spectrum, and the overwhelming prevalence of misleading marketing and advertising, average consumers take everything they hear with a grain of salt. If you call yourself an expert with years of experience and tell them you can help them improve their business, your work is cut out for you – you’ll have to go to extensive lengths to prove this.
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Expertise is dead. And experts killed it.
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