"The former is positive and specific; the latter is negative and vague. Positive and specific communication makes relationships better—whether they're personal or work." He adds that the person who needs a time out is the one who should come back. (Meaning: You DO have to text your mom back after the recharge time you set up.)
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"Sandwiching" your critique between two positive things about the person's softens the blow, and avoids it coming off like an attack. The mix of positive and negative makes people more likely to pay attention to the whole package.
Instead of being snarky and vague,
I used to think vacations would recharge me, but I would just come back to piles of work. In the last year, we've built our team to eight people. The quantity doesn't matter—the key is that it's a strong team. I know that whether I'm working or not, great things are being done. Fe...
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