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Mindfulness
Prioritization
Personal growth and development
Scaling digital
Three themes drive best-in-class digital CX outcomes in sales and service.
- Meet customers where they are. Customers want to interact with businesses the same way they interact with friends and family, using mobile channels.
- Reevaluate your voice calls. Very few companies have taken steps to make digital engagement the easiest and most effective means of engagement.
- Look holistically at contact centre operations focusing on the following five areas.: talent acquisition, training and development, measurements of success, workforce management, quality management.
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24 reads
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Digital capabilities are falling short
Digital capabilities in sales and service channels have increased over the last two decades but still fall short of their potential.
Digital technologies, such as websites, interactive voice response (IVR), mobile applications, chat and voice bots are substituting human int...
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31 reads
CURATED FROM
How the World’s Leading Brands are Finally Winning with Digital and Artificial Intelligence
customerthink.com
2 ideas
·55 reads
IDEAS CURATED BY
Consumer demand for digital is increasing. Companies that use digital capabilities in a customer-centric manner will soar.
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