Poor communication
The poor communication caused by siloed teams is frustrating for internal teams and impacts your product experience.
The product teams rely on the conversations CSMs have with customers to inform their roadmap and inspire innovation. But if the CS team doesn't have a forum for sharing customer feedback with Product, product teams are unable to build functionality to address the customer challenges.
Similarly, if the product team doesn't inform the CS team about the latest product decisions and developments, CS can't advise customers about the product.
6
27 reads
CURATED FROM
IDEAS CURATED BY
"In fact, the confidence of the people is worth more than money." ~ Carter G. Woodson
Product and CS often fail to work together because of three key issues.
“
The idea is part of this collection:
Learn more about business with this collection
Mindfulness
Prioritization
Personal growth and development
Related collections
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates