The Four-Step Referral Framework - Deepstash

The Four-Step Referral Framework

  • The pathways: the type of incentives you have.
  • The emotional peaks the customer has: If you think about the emotional experience of the buying process, you have to understand those peaks and then align with them accordingly.
  • The sales process: the behaviour design that determines how you align the customer emotional peaks with the sales process.
  • Persuasion: Humans have mental shortcuts and 90% of decisions are made through our subconscious. This step is about tapping into that subconscious and the mental shortcuts that people take through an influence strategy.

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