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6 Churn Reduction Strategies: Find Out Why Customers Are Cancelling

Ask your customers why they are cancelling. Make sure you customize the cancellation reasons in your survey based on your product.

After having a cancellation reasons form, you can break down the reasons and segregate the customer feedback.

If trying to find out why they are cancelling is the first time you interact with your customer, that’s probably part of the problem. The best time to establish a strong relationship with your customers is during the onboarding/free trial process.

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created an idea from a article:

BAREMETRICS

6 Proven Strategies to Reduce Churn

baremetrics.com

MORE IDEAS FROM THE SAME ARTICLE

6 Churn Reduction Strategies: Listen to your customers

Listening to your customers (and acting on their feedback) directly impacts churn.

Users And Revenue

User churn is the number of customers you’re losing in a given timeframe (typically per month or year).
Revenue churn, which is arguably even more important, is the amount of revenue you’re losing in a given time frame due to downgrades or cancellations.

The Definition Of Churn

Churn can most basically be defined as resources lost in a given period of time. Typically it’s referring to users or revenue lost and is usually represented with either a percentage or dollar amount.

6 Churn Reduction Strategies: Create A Magnetic Onboarding Process

A great onboarding process helps companies:

Signs Your Company Has A Churn Problem

Here are a few signs/red flags that you might have a churn problem:

6 Churn Reduction Strategies: Analyze Churn By Customer Segments

To get more clarity, look at your churn by customer segments or cohorts.