If you’re like most leaders, you’ve likely felt the effects of the Great Resignation. With more and more people leaving their jobs, many have had to focus on combatting retention. But keeping your people can be tricky, especially in a virtual environment. Here are three key things to watch if you want to improve retention.

Improving Retention

As a leader, you need to delegate and empower your people with different aspects of your business, but be careful with the task-oriented delegation in a virtual environment; you’ll get what you give.Delegation of this type of work takes minimal effort; it’s cheap and easy to outsource or hand off to someone else. But beware: If one of your employees could do this job anywhere, isn’t learning anything and has no interaction with anyone while doing it, they’re likely to leave because they’re not being challenged.

Delegation

Take the time and attention necessary to get to know your people, their work habits and communication preferences. <ul><li>Do they prefer video chats or Slack messages? </li><li>Who is a pro at Excel spreadsheets, and which of your team members is great at brainstorming? </li><li>Does someone learn best by shadowing a colleague, or would they prefer to try things on their own?</li></ul>Do your best to pair complementary skill sets to enhance your team’s collaboration and tap into each person’s unique strengths. Fostering collaboration takes some effort, but it’s worth it to create greater retention.

Collaboration

Since we can’t pop champagne together in a virtual environment, celebrating every win becomes even more important, no matter how small. For instance:• When someone learns something new• When we make a great hire• When someone stepped out of their comfort zone• When someone tried something new and failed but learned in the processBy eliminating task-oriented delegation and increasing collaboration and celebration in your virtual work environment, you’ll up your chances of keeping your people engaged and on your team.

Celebration

When you delegate, make an extra effort to help others understand their role in the larger picture and how their involvement fuels its success.

Stashed ideas

Council Post: The Three Things To Watch In A Virtual Environment To Improve Retention

<ul><li>Collect more experiences and spend time processing them by writing and talking to friends</li><li>By sitting down to make sense of their existing ideas instead of trying to invent new ones, writers at their computer mold the wet clay of experience into a shape</li><li>When they succeed, their stories are well compressed</li></ul>

Experiences become shareable creations

When you're a creator looking for ideas, daily life moves with tooth-gritting slowness. The best you can do is to get better at knowing where to find ideas that will improve your writingIf you don't know where you're going, where should you look?

Driven by Compression Progress

<ul><li>The authors argue that people make sense of the world by making it simpler and more beautiful-by making compression progress</li><li>By doing so, they compress large data sets into elegant deliverables which are easy to share and remember</li><li>Einstein once said that things should be made as simple as possible, but no simpler</li></ul>

2008 Cornell University paper called Driven by Compression Progress suggests an answer

<ul><li>Pablo Picasso showed the same process of compression in concrete form. In the image above, Picasso aims to capture the essence of a bull but ends up with a collection of simple lines that illustrate the outlines of his beloved animal</li><li>Had Picasso started with only a small number of lines, the final rendition wouldn't be as pure. It wouldn’t have had the right rhythm or proportions between lines. Only by going through the process of compression can he find the ultimate distillation of a bull. </li></ul>

Driven by Compassion

<ul><li>A map is not the territory it represents, but, if correct, it has a similar structure to the territory, which accounts for its usefulness."</li><li>Rene Magritte highlighted this phenomenon in his famous painting "The Treachery of Images". Below his painting of a pipe are the words "Ceci n'est pas une pipe," which is French for "this is not a pipe."  As he’s trying to show, it’s a representation of a pipe. </li></ul>

The Map is Not the Territory

<ul><li>Maps can be useful, even if they're inaccurate</li><li>The New York City subway map distorts and compresses the landscape in additional ways. For eg, it only shows the main streets above ground, and it makes them look straighter than they actually are.</li><li>Central Park looks like a square, even though it's much more of a rectangle</li><li>At the cost of accuracy, most of the city’s details have been removed so passengers can focus on getting to their destination</li></ul>

But Distorted Maps Can Be Useful

David shows why compression is the root of expression and how to improve your writing with compression. Read here.

Expression is Compression - David Perell

PrivacyHQ.com survey shows that <ul><li>63% of parents allow their children to watch YouTube,</li><li>54% allow their teens to use Instagram, and</li><li>49% let their teenagers use TikTok.</li></ul> <ul><li>A third of parents allow their children younger than 13 to use social networking to help them with future goals such as becoming content creators or professional gamers.</li><li>64% of parents said their child wants to influence others on Instagram and YouTube.</li></ul>

Children and the internet survey results 

Social media exposes younger users to content that is worse than on TV. The Internet and social media have an overabundance of information that is not child friendly, such as adult content or breaking news. Research found that although 95% of parents talked to their children about social media safety, <ul><li>almost 50% did not discuss topics like bot recognition, privacy, fake accounts and the differences between real and online life.</li><li>52% of parents did not speak to their children about issues like cyberbullying. </li><li>20% of parents caught their child posting to a fake Instagram (finsta) account.</li></ul>

The danger of the Internet and social media

There are no universal ratings for content shared on social media. However, parents can stop their children from downloading apps to smartphones, so platforms can or should not do anything unless they require identification when signing up. While YouTube is full of good educational content, it is still unsuitable for children under 13 years old. The same goes for other platforms.

Inadequacy of ratings

What Is The Right Age To Let Kids Use Social Media? - Social Media Explorer

Churn can most basically be defined as resources lost in a given period of time. Typically it’s referring to users or revenue lost and is usually represented with either a percentage or dollar amount. For example, if you had a 5% monthly user churn rate, that means each month 5% of your customer base is cancelling. Or if you said you had $2,000 in monthly revenue churn, that means you lost $2,000 in monthly recurring revenue from either customer cancellations or downgrades.

The Definition Of Churn

[Leaving Customers/ Total customers]×100

Calculating Customer Churn: The Formula

<ul><li>User churn is the number of customers you’re losing in a given timeframe (typically per month or year).</li><li>Revenue churn, which is arguably even more important, is the amount of revenue you’re losing in a given time frame due to downgrades or cancellations.</li></ul>

Users And Revenue

Here are a few signs/red flags that you might have a churn problem: <ul><li>Your churn is outpacing new customers.</li><li>LTV is shrinking: The longer your customers stay with you, the higher the lifetime value (LTV) of your average customer should be.</li><li>Your churn rate is above 10%: 5-7% is considered an average churn rate. But when you start getting into double digits, it’s usually a sign that something in your process isn’t working. </li><li>More downgrades than upgrades: If you offer different plans or add-ons for your product, you want to have more customers upgrading than downgrading. </li></ul>

Signs Your Company Has A  Churn Problem

Ask your customers why they are cancelling. Make sure you customize the cancellation reasons in your survey based on your product.After having a cancellation reasons form, you can break down the reasons and segregate the customer feedback. If trying to find out why they are cancelling is the first time you interact with your customer, that’s probably part of the problem. The best time to establish a strong relationship with your customers is during the onboarding/free trial process.

6 Churn Reduction Strategies: Find Out Why Customers Are Cancelling

A great onboarding process helps companies: <ul><li>Give customers the best first experience of the product possible, by guiding them through it.</li><li>Keep customers informed throughout the process with a clear line of communication.</li><li>Enable customers to learn more about how to use the product.</li><li>Find out what works and doesn’t for their customers.</li></ul> Many companies use the tried and tested method of well-timed emails to ensure the onboarding process is smooth.

6 Churn Reduction Strategies: Create A Magnetic Onboarding Process

You can build Customer(or Brand) Loyalty by:<ul><li>Being honest and transparent</li><li>Celebrating your customers, starting with the high-value segment.</li></ul> Someone who just enjoys your product might leave if another company releases a similar product at a lower price. Their main concern is the utility of the product.A brand loyalist, on the other hand, likes your product AND your company. They consume your content, attend your events, brag about you on social media and send referrals.

6 Churn Reduction Strategies: Build Customer Loyalty

To get more clarity, look at your churn by customer segments or cohorts. Customer segments are the different ways you group customers together. It could be by their plan level, location, coupon vs. full price, or any other category.

6 Churn Reduction Strategies: Analyze Churn By Customer Segments

Listening to your customers (and acting on their feedback) directly impacts churn. The problem some companies run into is feedback can come in from all over the place (social media, support desk, personal conversations, etc.) That makes it tough to keep track of. Brands are viewed more favourably by 77% of consumers if they proactively invite and accept feedback. So being intentional about getting feedback and putting it to use can help you retain customers and reduce churn.

6 Churn Reduction Strategies: Listen to your customers

Typically, one of two things happens when your customer’s payment fails: <ul><li>They eventually realize it and make their payment</li><li>They go ghost and you lose out on the money.</li></ul> Even if the customer does update their payment info later, you’re still missing out on revenue. Instant email communication helps, where the goal is to let customers know their payment failed, and get them to update the information.

6 Churn Reduction Strategies: Recover Failed Payments

In this guide, we’re going to go over six strategies to reduce churn, with real-life examples from SaaS companies that have successfully done it.

I spent over a week talking to founders about how they reduce churn in their SaaS business. Here are the strategies they shared!

6 Proven Strategies to Reduce Churn

You’re never going to be totally ready, but there will come a time when you will feel ready, and that’s when time becomes “the right time.” Your sole responsibility is to align all your efforts today so they can gradually propel you toward that feeling. Readiness isn’t something that appears all at once. Readiness is something you earn one inch at a time, at your own pace, and very often, it’s at the cost of dancing with the many sly voices of anxiety, self-doubt, uncertainty, and fear and embracing them with a fierce mind and an open heart.

 You’ll Never be Totally Ready

“The longer you wait to do something you should do now, the greater the odds that you will never actually do it.”

Don’t complicate your life or waste your precious time by building a boat on the sidelines. Simplify the process. <ul><li>Focus on what's necessary. Start small and build yourself a raft, slide it into the river stream, and as you actively row and flow in the direction that you please, grow your raft into a boat.</li><li>Move, and be with the flow. In other words, don’t mistake motion for action. Motion is the preparation phase. Action is the practice phase. </li></ul>

Build a Raft, Not an Extravagant Boat

“Nothing ventured, nothing gained.”

Discomfort with your comfort zone is the sign that it’s time for you to step out of that zone and get really uncomfortable as you fully push past the edges and step forward into your growth zone. Your comfort zone is tempting. And that’s the reason you stay stagnant where you are. So how do you get out of that comfort zone and walk past its edges? You must get extremely uncomfortable and dissatisfied with the status quo because discomfort in the status quo is a sign that it’s time to make a change.

Where The Growth Zone Begins

“The most successful originals are not the daredevils who leap before they look. They are the ones who reluctantly tiptoe to the edge of a cliff, calculate the rate of descent, triple-check their parachutes, and set up a safety net at the bottom just in case.”

You write a poem one day at a time, and then suddenly, you have a collection and a book to sell. You launch a newsletter with zero subscribers, and week after week you send out a new edition, and then suddenly, you have almost 3,000 subscribers reading your work.People think it’s magic, but really, it’s just a matter of consistency.

Good Things Happen Gradually

The biggest injustice you can do for yourself is to sit on the sidelines 
and wait for the perfect time to arrive. The right time for you to start 
doing what it is you want to do, to create what you want to create. Below 
are six things you must realize if you're still waiting for the perfect 
time to start doing what you really want to be doing with your life. Stop 
waiting, all you have is today.

Stop Waiting For The Perfect Time to Start, All You Have is Today — OMAR ITANI

The halo effect is a cognitive bias. It causes people to assume something because of their impression of other aspects of it. For example, people think someone will have an interesting personality simply because they find the person attractive.
We can find the halo effect in a person, a product, or a company. It is important to understand the halo effect as it can influence how we perceive others and the way they perceive us.

The halo effect

The sequence in which we observe something matters as the halo effect increases the weight of the first impression.
One study presented two descriptions of a person. Both had identical traits. Description A opens with positive traits ( intelligent, industrious) and ends with negative traits (critical, stubborn). Description B listed the exact same traits but in reverse order. The result: Description A was shown as an able person with some shortcomings. Description B was seen as a problematic person whose abilities were impeded by difficulties.

How the halo effect influences people

<ul>
<li>We form a first impression of someone, then try to prove that that impression is right.</li>
<li>We may struggle to separate the different traits that an entity is composed of. For example, if we try to assess someone's competence at work, we take irrelevant facts into account, such as how likeable or confident the person is.</li>
<li>When we have to assess complex factors, we pick the features that stand out or are easy to understand to reduce our cognitive load.</li>
<li>We rely on past experience.</li>
<li>We rely on mental shortcuts.</li>
</ul>

Why people experience the halo effect

The halo effect influences how you judge others. Just because someone has a single positive trait doesn't mean you should form a favourable opinion of them. Conversely, just because they have a single negative quality doesn't mean you should form a negative impression.
The most effective way to withstand the halo effect is to slow down your reasoning process.

The halo effect and your opinion of others

You can take advantage of how other people view you and the things you make.
For example, we can take into account how our traits and behaviours in one area will influence how other people perceive us in different areas and how they will observe us overall.

The halo effect and other's opinion of you

<ul>
<li>The halo effect in marketing: The halo effect can also influence how we judge things, such as products and companies. For example, if you have a positive impression of a specific brand, you're more likely to buy products from that brand.</li>
<li>The horns effect: Our negative opinion of someone or something in one domain will influence our impression of them in other domains. For example, if you dislike a product's looks, you may assume the product will have poor performance, even if it's not the case.</li>
</ul>

Halo effect: Related concepts

Psychologist Edward Thorndike first wrote about the halo effect in his 1920 paper "A Constant Error in Psychological Ratings". He notes that people tend to think of a person in general as relatively good or rather inferior and to judge the qualities of a person by this general feeling.
Thorndike does not use the term 'halo effect' in the paper but does use the word 'halo' when referring to this phenomenon.

The origin of the halo effect

Problem Solving

The Halo Effect: Why People Often Judge a Book by Its Cover

When we write things down we are given more creative freedom to do what we want to do and write what we want to write.
You have the chance to organize things that goes beyond the line-by-line offered by most note-taking and to-do list apps.

Creative Organizing and Mental Processing

Things that are written down are always readily accessible whenever you need them even when you're in the midst of distraction and it won't encourage you to get distracted even further.

Writing By Hand Minimizes Distraction

We're not denying the fact that to-do list apps and note-taking apps are handy, but once we turn off our screens and put them away, we tend to forget about them.
Like what they say "out of sight, out of mind."

Writing By Hand Creates a Visual Reminder

When writing we are limited both in physical space (pages of a notebook) and physical ability (we can't write without getting tired). 
Thus with these limitations, we are forced to decide what's more important. We pay more attention to what we write a little more carefully, snip out the less important ones and keep the ones worth writing.

Writing By Hand Forces You to Think and Filter

Writing something down manually (by hand) improves our ability to recall information through the process of encoding.
Our brain uses more processing systems when we write by hand than when we type because we're physically coordinating our brain and hands. Ultimately, we're forced to organize information in a concise manner and.

Writing By Hand  Boosts Your Memory Through Encoding

The Power of Writing by Hand

Chronic overthinkers rehash conversations they had yesterday, second-guess every decision they make and imagine disastrous outcomes all day every day.Thinking too much prevents them from getting anything done. And it wreaks havoc on their mood.

Overthinkers

<div>Overthinking often involves two destructive thought patterns--ruminating and incessant worrying.</div><div><ul><li>Ruminating involves dwelling on the past. "I should have stayed at my last job. I would be happier than I am now.""My parents didn't teach me how to be confident. My insecurities have always held me back."</li><li>Persistent worrying involves negative predictions about the future. "I'm going to embarrass myself tomorrow when I give that presentation. I know I'm going to forget everything I'm supposed to say."</li></ul></div>

Destructive thought patterns

Overthinking can become such a habit that you don't even recognize when you're doing it. Practice paying attention.When you're overthinking past or future events, acknowledge that your thoughts aren't productive. Thinking is only helpful when it leads to positive action.

Notice when you're stuck in your head

<ul><li>If the problem is something you have some control over, consider how you can prevent the problem or challenge yourself to identify five potential solutions.</li><li>If it's something you have no control over--like a natural disaster--think about the strategies you can use to cope with it. Focus on the things you can control, like your attitude and effort.</li></ul>

Keep the focus on problem-solving

<div>Remember that your emotions will interfere with your ability to look at situations objectively. Take a step back and look at the evidence. What evidence do you have that your thought is true? What evidence do you have that your thought isn't true?</div>

Challenge your thoughts

<div>Incorporate 20 minutes of "thinking time" into your daily schedule. During that time period let yourself worry, ruminate, or mull over whatever you want. When your time is up, move onto something else.  When you start overthinking things outside of your scheduled thinking time, simply remind yourself that you'll need to wait until your "thinking time" to address those issues in your mind.</div>

Schedule time for reflection

It's impossible to rehash yesterday or worry about tomorrow when you're living in the present. Mindfulness will help you become more aware of the here and now.

Learn mindfulness skills

<div>Telling yourself to stop thinking about something will backfire.</div><div>Change the channel in your brain by changing your activity. Exercise, engage in conversation on a completely different subject, or work on a project that distracts you.</div>

Change the channel

While everyone overthinks situations once in a while, some people are plagued with a constant barrage of thoughts all the time. Chronic overthinkers rehash conversations they had yesterday, second-guess every decision they make, and imagine disastrous outcomes all day every day. Thinking too much about something often involves more than words--overthinkers conjure up disastrous images too.

6 Ways to Stop Overthinking Everything

There are two stages to this method:
<ul>
<li>The creation stage: the objective is to generate high quality essay plans for every possible title that you could receive in an exam.</li>
<li>The memorization stage: transfer all of these essay plans to memory by methodically using active recall, spaced repetition, spider diagrams, and flashcards.</li>
</ul>
Benefits of this technique: you will be able to memorize so many essay plans by the time your exam is due, that a lot of these will come up at the exam anyway (or similar ones, so you'll have the possibility to compile bits of the memorized information to generate great essays from scratch).

The Essay Memorization Technique

There are aspects questions to keep in mind at this stage:
<ol>
<li>How you decide what essay titles to choose and prepare.</li>
<li>How you plan the essays.</li>
<li>How you make sure your essay plans are high quality.</li>
</ol>

Essay Memorization: The Creation Stage

<ul>
<li>Explore the subject and find essay titles that cover the entire breadth of the syllabus.</li>
<li>Keep in mind past essay titles.</li>
<li>After you've covered those up (and gained a deeper understanding of the subject), put yourself in the shoes of the examiners and imagine what they could ask you.</li>
</ul>

Picking Up Essay Titles

<ul>
<li>Start with a question.</li>
<li>Use Google to get as much information as you can about that particular question (articles, review papers, everything that could answer your question). Keep all the information in a research document.</li>
<li> Create the plan and start developing its sections.</li>
<li>Look at the lectures and recommended reading list and finish your essay.</li>
<li>Give yourself one day to do this for each essay (keep in mind Parkinson's Law: work expands to fill the time you allocate to it).</li>
</ul>

Designing The Essay Plan

The three things that count:
<ol>
<li>Structure</li>
<li>Actually answering the question</li>
<li>Adding your personal touch, the elements that spice up the whole thing.</li>
</ol>
The introduction is the essential part because you are signaling to the examiner that you are doing all these things.

Making Sure You Have A Good Essay Plan

The objective of this stage is to transfer all your essay plans into your brain so that you can use them later during the exam.
Useful techniques:
<ul>
<li>ANKI flashcards</li>
<li>Spider diagrams</li>
<li>A retrospective revision timetable.</li>
</ul>

The Essay Memorization Stage

<ul>
<li>These flashcards are blocks of content that can insert into the essays you have planned. They also work for essays you have not prepared in advance: you have blocks of knowledge in your head that you can put into your new essay.</li>
<li>Everything that is in your ANKI is going to get uploaded into your brain.</li>
<li>Use them to memorize the paragraphs of your essays.</li>
<li>Use keywords at the front of the cards: for example, the title of a paper you are going to discuss in your ANKI, a theory, or a concept.</li>
</ul>

ANKI Flashcards

<ul>
<li>Using the memorized content blocks of the ANKI flashcards, you can build spider diagrams. </li>
<li>You have the whole structure of the essay and the keyword in your diagram. </li>
<li>Follow the same process for all your essay title. Put a date on each page.</li>
<li>Use 1 page for each essay.</li>
<li>You have to draw your essays from memory; if there are things you don't remember, actively work on those.</li>
<li>This is a great way use active recall to ensure you know everything for the exam.</li>
<li>Before the exam, you can browse through your diagrams.</li>
</ul>

Spider Diagrams

This is the last step towards effective memorization and it involves systematic spaced repetition. You can do it by using a retrospective timetable.
This technique involves creating a spreadsheet that starts with a list of subjects, topics or essays that you have put together and then inputting the dates on which you study those areas as well as color code the system to provide a visual representation as to which areas we might need to cover again.This method will give you an image of your progress and an overview of how well you know your essays.

The Retrospective Revision Timetable

🎬 Check out my FREE 36-video online class on how to study for exams - https://skl.sh/2UOx68x In this video, I talk through the Essay Memorisation Framework that I used to win the top exam results prize in my 3rd year of Medical School at Cambridge University. I was studying Psychology as my intercalated BA, and using this method I created around 50 essay plans and committed them to memory. This video explains how. Enjoy xx TIMESTAMPS 00:34 - General Overview 01:21 - The Creation Stage --- 01:50 - Deciding what essays to plan --- 02:30 - How to plan the essays --- 04:57 - How to make the essay plan really good 08:10 - The Memorisation Stage --- 08:36 - Anki flashcards to memorise content blocks --- 09:50 - Spider diagrams to memorise entire essays --- 12:49 - The Retrospective Revision Timetable to systematically use active recall and spaced repetition (more info here: https://www.youtube.com/watch?v=b7o09a7t4RA) 14:10 - Wrapping Up MY FREE ONLINE COURSES: 🚀 Productivity Masterclass - Principles and Tools to Boost Your Productivity - https://go.aliabdaal.com/course/productivity 🎬 Video Editing with Final Cut Pro X - From Beginner to YouTuber - https://go.aliabdaal.com/course/video-editing 🎓 How to Study for Exams - An Evidence-Based Masterclass - https://go.aliabdaal.com/course/studying 😃 How to be Happier - Stoicism Masterclass - https://go.aliabdaal.com/course/stoicism TOOLS OF THE TRADE: 🎥 My YouTube Camera Gear - https://kit.co/AliAbdaal ⌨️ My Keyboard - Wireless Coral mechanical keyboard (Cherry Blue) - https://go.aliabdaal.com/keyboard 📝 My favourite iPad Screen Protector - Paperlike - https://go.aliabdaal.com/paperlike 🎒 My Desk Accessories + Todo List - Ugmonk - https://go.aliabdaal.com/ugmonk 📚 How I remember what I read - Readwise - https://go.aliabdaal.com/readwise 🎵 Where I get my Music (amazing for YouTubers) - https://go.aliabdaal.com/epidemicsound 🌐 My website platform (Ghost) - https://go.aliabdaal.com/ghost OTHER RECOMMENDED COURSES 📔 Effortless Output with Roam Research - https://go.aliabdaal.com/course/roam 📓 Building a Second Brain - https://go.aliabdaal.com/course/basb 🎙My weekly podcast - https://www.notoverthinking.com My brother and I host a weekly podcast where we discuss happiness, creativity and the human condition. You can find it by searching “Not Overthinking” on any podcast app (eg: Spotify, Apple Podcasts, Google Podcasts etc). BE MY FRIEND: 💌 Sign up to my weekly email newsletter - https://email.aliabdaal.com 🌍 My website / blog - https://www.aliabdaal.com 📸 Instagram - https://instagram.com/aliabdaal 🐦 Twitter - https://twitter.com/aliabdaal 🎮 Twitch - https://twitch.tv/aliabdaal WHO AM I: I'm Ali, a junior doctor working in Cambridge, UK. I make videos about medicine, technology, productivity and lifestyle design. I also have a weekly podcast with my brother (https://www.notoverthinking.com), and I write a weekly email newsletter that contains some quick thoughts + links to interesting things (https://email.aliabdaal.com). 🌍 My website / blog - https://www.aliabdaal.com GET IN TOUCH: If you’d like to talk, I’d love to hear from you. Tweeting @AliAbdaal directly will be the quickest way to get a response, but if your question is very long, feel free to email me at hi@aliabdaal.com. I try my best to reply to things but there sadly aren't enough hours in the day to respond to everyone 😭 PS: Some of the links in this description are affiliate links that I get a kickback from 😜

How I ranked 1st at Cambridge University - The Essay Memorisation Framework

Leaders understand the complexity of making decisions. Their decisions must always align with these three dimensions:
<ol>
<li>Ethics</li>
<li>Morals</li>
<li>Responsibilities of their role</li>
</ol>
To no one's surprise, these elements come into dispute from time to time. When this occurs, there are no simple answers but by closely considering these three aspects, leaders will go on confidently that the choices they make represent the best possible compromise between their values.

How leaders make decisions

Being able to comprehend who you are and what kind of leader you are is important to cover the three dimensions of making decisions.
To know who you are as a leader try asking yourself these:
<ul>
<li>Am I the leader I wanted to be before I acquired this position? What are my values?</li>
<li>What are the values of the company I am representing? Is it looking to maximize value?</li>
<li>What are my obligations as a leader and which should be held accountable towards me?</li>
</ul>

Defining who you are as a leader

As a leader it is also important to check whether the problem that you are currently facing has been faced by other before. By researching about the answer given by the company and what was the public's opinion regarding it.
You should be able to identify whether the decision you are about to make will fully align with your ethics, moral, and role responsibilities. Is there a need to adjust anything from your perspective? Always make sure to evaluate yourself before doing anything rash.

Evaluate your decisions with previous solutions

Once you've gotten to know who you are as a leader and you've evaluated you decision. It is time to strategize a way on how you'll be able to reveal your decision.
You need to keep in mind that there will be times where you have to stand your ground with the decision. Acknowledge that you should sort out all the inconsistencies that could happen when communicating. It is important to make sure that the audience will be able to understand the why's and the how's.

Communicating your decision

After making a big decision it is crucial to ask yourself:
<ul>
<li>Was I being completely honest with myself in my earlier articulation of my values?</li>
<li>What values do put first and at whose expense will my values affect?</li>
</ul>
Allow yourself to reconcile any inconsistencies and any dilemmas you might still have within yourself. Understand that you are allowing yourself to explore your own decision-making thought process which can make you a better decision maker to the next challenge you face.

Bite-sized knowledge
to upgrade
your career

James E.
@jam_iee

Council Post: The Three Things To Watch In A Virtual Environment To Improve Retention

Expression is Compression - David Perell

What Is The Right Age To Let Kids Use Social Media? - Social Media Explorer

6 Proven Strategies to Reduce Churn

Stop Waiting For The Perfect Time to Start, All You Have is Today — OMAR ITANI

Bite-sized knowledgeto upgradeyour career

James E.@jam_iee

Council Post: The Three Things To Watch In A Virtual Environment To Improve Retention

Expression is Compression - David Perell

What Is The Right Age To Let Kids Use Social Media? - Social Media Explorer

6 Proven Strategies to Reduce Churn

Stop Waiting For The Perfect Time to Start, All You Have is Today — OMAR ITANI

Bite-sized knowledge
to upgrade
your career

James E.
@jam_iee