Keep reading for FREE
Why Customer Feedback Is Crucial: Discover Causes of Churn
If you connect with customers at the point of cancellation, using a short survey and open-ended questions, you can hone in on why they churned.
If you run these surveys for every churning customer, you’ll start to see patterns emerge. You’ll begin uncovering insights for the following key questions.
- What are the main reasons for churn?
- Do churn reasons correlate with any customer persona? If so, how?
- What can be improved to reduce churn (product, support, messaging, etc)?
8
25 reads
MORE IDEAS ON THIS
When To Gather Feedback
- During Customer Onboarding
- During the offboarding process, when customers decide to churn.
- Inside the app, while the customer is using the product.
- A quarterly check-in.
8
24 reads
The Criticality Of Customer Feedback
- Gathering feedback is one of the most powerful, yet often underutilized tools to reduce your customer churn.
- The best way to gauge customer satisfaction is to gather feedback directly from your user base.
- If you don’t regularly seek customer feedback, you won’t understand wh...
8
53 reads
Why Customer Feedback Is Crucial: Proactively Address Future Churn
In any business, there are always shortcomings and areas for improvement. If SaaS leaders choose to ignore this and don’t listen to the voice of the customer they serve, they’re likely ignoring the problems that their customers are experiencing. These issues can continue to manifest and increase ...
8
21 reads
Why Customer Feedback Is Crucial: Improve Customer Sentiment
The very process of asking people their opinions can induce them to form judgments that otherwise wouldn’t occur to them.
These so-called measurement-induced judgments can influence later behavior of a customer, as it positively impacts their perception about the company.
8
24 reads
Tactics For Applying Feedback to Churn: Who To Ask
Feedback insights based on customer segmentation offer unique perspectives:
- Recently Churned Customers
- High Lifetime Value Customers
- High Engaged Customers
- Disengaged Customers
8
26 reads
Taking Action: What To Do With Feedback
- Start reactivation campaigns after making notable improvements using the feedback.
- Start upselling and cross selling campaigns.
- Build a more informed help center.
8
26 reads
CURATED FROM
CURATED BY
Ready for the next level?
Read Like a Pro
Explore the World’s
Best Ideas
200,000+ ideas on pretty much any topic. Created by the smartest people around & well-organized so you can explore at will.
An Idea for Everything
Explore the biggest library of insights. And we've infused it with powerful filtering tools so you can easily find what you need.
Knowledge Library
Powerful Saving & Organizational Tools
Save ideas for later reading, for personalized stashes, or for remembering it later.
Start
31 IDEAS
Start
44 IDEAS
# Personal Growth
Take Your Ideas
Anywhere
Organize your ideas & listen on the go. And with Pro, there are no limits.
Listen on the go
Just press play and we take care of the words.
Never worry about spotty connections
No Internet access? No problem. Within the mobile app, all your ideas are available, even when offline.
Get Organized with Stashes
Ideas for your next work project? Quotes that inspire you? Put them in the right place so you never lose them.
Start
47 IDEAS
Start
75 IDEAS
My Stashes
Join
2 Million Stashers
4.8
5,740 Reviews
App Store
4.7
72,690 Reviews
Google Play
Sean Green
Great interesting short snippets of informative articles. Highly recommended to anyone who loves information and lacks patience.
“
samz905
Don’t look further if you love learning new things. A refreshing concept that provides quick ideas for busy thought leaders.
“
Ashley Anthony
This app is LOADED with RELEVANT, HELPFUL, AND EDUCATIONAL material. It is creatively intellectual, yet minimal enough to not overstimulate and create a learning block. I am exceptionally impressed with this app!
“
Shankul Varada
Best app ever! You heard it right. This app has helped me get back on my quest to get things done while equipping myself with knowledge everyday.
“
Jamyson Haug
Great for quick bits of information and interesting ideas around whatever topics you are interested in. Visually, it looks great as well.
“
Laetitia Berton
I have only been using it for a few days now, but I have found answers to questions I had never consciously formulated, or to problems I face everyday at work or at home. I wish I had found this earlier, highly recommended!
“
Giovanna Scalzone
Brilliant. It feels fresh and encouraging. So many interesting pieces of information that are just enough to absorb and apply. So happy I found this.
“
Ghazala Begum
Even five minutes a day will improve your thinking. I've come across new ideas and learnt to improve existing ways to become more motivated, confident and happier.
“
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving & library
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Personalized recommendations
—
—
FAQ
Claim Your Limited Offer
Get Deepstash Pro
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates