Tactics For Applying Feedback to Churn: Who To Ask - Deepstash
Ultimate Guide to Reducing Churn

Learn more about business with this collection

How to analyze churn data and make data-driven decisions

The importance of customer feedback

How to improve customer experience

Ultimate Guide to Reducing Churn

Discover 62 similar ideas in

It takes just

9 mins to read

Tactics For Applying Feedback to Churn: Who To Ask

Feedback insights based on customer segmentation offer unique perspectives:

  • Recently Churned Customers
  • High Lifetime Value Customers
  • High Engaged Customers
  • Disengaged Customers


44 reads


Taking Action: What To Do With Feedback

  1. Start reactivation campaigns after making notable improvements using the feedback.
  2. Start upselling and cross selling campaigns.
  3. Build a more informed help center.


42 reads

Why Customer Feedback Is Crucial: Improve Customer Sentiment

The very process of asking people their opinions can induce them to form judgments that otherwise wouldn’t occur to them.

These so-called measurement-induced judgments can influence later behavior of a customer, as it positively impacts their perception about the company.


42 reads

The Criticality Of Customer Feedback

  • Gathering feedback is one of the most powerful, yet often underutilized tools to reduce your customer churn.
  • The best way to gauge customer satisfaction is to gather feedback directly from your user base. 
  • If you don’t regularly seek customer feedback, you won’t understand wh...


70 reads

When To Gather Feedback

  • During Customer Onboarding
  • During the offboarding process, when customers decide to churn.
  • Inside the app, while the customer is using the product.
  • A quarterly check-in.


39 reads

Why Customer Feedback Is Crucial: Discover Causes of Churn

If you connect with customers at the point of cancellation, using a short survey and open-ended questions, you can hone in on why they churned. 

If you run these surveys for every churning customer, you’ll start to see patterns emerge. You’ll begin uncovering insights for the following key ...


43 reads

Why Customer Feedback Is Crucial: Proactively Address Future Churn

In any business, there are always shortcomings and areas for improvement. If SaaS leaders choose to ignore this and don’t listen to the voice of the customer they serve, they’re likely ignoring the problems that their customers are experiencing. These issues can continue to manifest and increase ...


39 reads




Maintenance engineer

Related collections

More like this

Gather customer feedback

Engaged customers will provide feedback that can give a fresh perspective on the company and help improve customer satisfaction rates.

Use short questionnaires and surveys to ask questions that will offer the most precise answers. With short but detailed questionnaires, a c...


Explore the World’s

Best Ideas

200,000+ ideas on pretty much any topic. Created by the smartest people around & well-organized so you can explore at will.

An Idea for Everything

Explore the biggest library of insights. And we've infused it with powerful filtering tools so you can easily find what you need.

Knowledge Library

Powerful Saving & Organizational Tools

Save ideas for later reading, for personalized stashes, or for remembering it later.

# Personal Growth

Take Your Ideas


Organize your ideas & listen on the go. And with Pro, there are no limits.

Listen on the go

Just press play and we take care of the words.

Never worry about spotty connections

No Internet access? No problem. Within the mobile app, all your ideas are available, even when offline.

Get Organized with Stashes

Ideas for your next work project? Quotes that inspire you? Put them in the right place so you never lose them.


2 Million Stashers


5,740 Reviews

App Store


72,690 Reviews

Google Play

Ashley Anthony

This app is LOADED with RELEVANT, HELPFUL, AND EDUCATIONAL material. It is creatively intellectual, yet minimal enough to not overstimulate and create a learning block. I am exceptionally impressed with this app!


Don’t look further if you love learning new things. A refreshing concept that provides quick ideas for busy thought leaders.

Sean Green

Great interesting short snippets of informative articles. Highly recommended to anyone who loves information and lacks patience.

Shankul Varada

Best app ever! You heard it right. This app has helped me get back on my quest to get things done while equipping myself with knowledge everyday.

Giovanna Scalzone

Brilliant. It feels fresh and encouraging. So many interesting pieces of information that are just enough to absorb and apply. So happy I found this.

Ghazala Begum

Even five minutes a day will improve your thinking. I've come across new ideas and learnt to improve existing ways to become more motivated, confident and happier.

Jamyson Haug

Great for quick bits of information and interesting ideas around whatever topics you are interested in. Visually, it looks great as well.

Laetitia Berton

I have only been using it for a few days now, but I have found answers to questions I had never consciously formulated, or to problems I face everyday at work or at home. I wish I had found this earlier, highly recommended!

Read & Learn

20x Faster





Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving & library

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Personalized recommendations

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.


I agree to receive email updates