Learn more about psychology with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
Eye contact. This is the first indication that we are noticed by another person. Every human has the longing to be seen, understood, and appreciated.
Muscles of facial expression. Our expressions are why we have preserved our species because they can show ranges of emotions from disgust to flirtation.
Posture. It is a powerful conveyor of connection through open or closed signals, whether the person should approach or avoid.
Affect. The scientific term for 'expressed emotions' and we orient ourselves to the emotional experience of the other person
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Tone of voice. When we are emotionally activated, our tone of voice and facial expressions change unconsciously.
Hearing the whole person. It means that we are keeping our curiosity open and saving the judgment against the other person in order for us to fu...
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When we collectively come together to bring our best selves to solve the world's biggest, smallest, and most vexing problem, we are able to do so. That is the power of empathy.
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“Love and compassion are necessities, not luxuries. Without them, humanity will not survive.”
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Our brains are working with shared neural circuits and shared neurons; some mirror neurons so that we actually have an internal experience of what happens to others. So when we hear the expression ‘I feel your pain,’ it’s not just a figure of speech. We are made for this and it h...
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CURATED FROM
For every question, there is an answer. For every problem, there is a solution. For everything else, there is an explanation.
Here is what I've learned from Helen Reiss, M.D. about the power of empathy.
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Is the unspoken element of communication that we use to reveal our true feelings and emotions - gestures, facial expressions and posture.
When we are able to "read" these signs, we can use it to our advantage.
Studies found that even if you live within a mile of a friend who becomes cheerful, you’re likely to become happy too.
A clear way to catch an emotion is through conversation, where we project the emotions of others through our facial expressions, tone of ...
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