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Top 7 TED Talks On Customer Success

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How to create customer-centric strategies

The importance of empathy in customer success

The impact of customer success on business growth

Top 7 TED Talks On Customer Success

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Renaissance Learning

Learning is not linear. The concepts you understand one day may not make sense the next. However, if you persist, you will find that your knowledge base will take a surprising leap foreward. While learning create lively visual metophors or build stories to memorise information. This helps your brain to retain the information. It takes persistence and modesty to be a great learner. You will find that people with higher IQ are sometimes set in their ways and might fail to see new opportunities or new applications. Thus a humble brain with a growth mindset achieves breakthroughs.

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Procrastination

Research says that when we try to do something we do not like, our brain experiences a pain. We natually try to put the task off to soothe the brain. This is procrastination. However, research also shows that, not long after you start doing the task the neuro-discomfort disappears. It seems that ...

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Focused Vs Diffused Thinking

Focused mode of thinking is when you concentrate intently on something, like solving a math problem. While, diffused mode of thinking is a more relaxed kind of thinking. It is when you zoom out of the problem and see new connections, new patterns, and the bigger perspective. At any given point in...

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Chunking And Overlearning

Chunking is the mental leap that helps you unite bits of information together. With practice, the bits of information, or the chunks, become bigger and more efficient.

There is also the concept of "over-learning" that is quite detrimental. This happens when you practice a single method for ...

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Learning How to Learn: Powerful mental tools to help you master tough subjects is an interesting course offered on Coursera. The instructors, Barb Oakley and Terry Sejnowski have put together a series of videos and reading material that are concise yet full of information. There are interview videos with experts with multiple backgrounds that are insightful. Here are some of my take aways from the course.

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