If you don't know, say that you don't know - Deepstash
Top 7 TED Talks On Customer Success

Learn more about communication with this collection

How to create customer-centric strategies

The importance of empathy in customer success

The impact of customer success on business growth

Top 7 TED Talks On Customer Success

Discover 42 similar ideas in

It takes just

6 mins to read

If you don't know, say that you don't know

People on the radio are more aware that they're going on the record and will be more careful about what they claim to be an expert in.

Do the same. Err on the side of caution.


561 reads


Don't pontificate

Enter every conversation assuming you have something to learn as everybody is an expert in something.

A true conversation means setting aside your personal opinion. In sensing this acceptance, the speaker will become less vulnerable and more willing to open up.


731 reads

Be brief

A good conversation is brief enough to retain interest but long enough to cover the subject.


630 reads

Try not to repeat yourself

Try not to repeat yourself

It's condescending. It's boring. Yet we all tend to do it a lot, especially in work conversations or with our kids. We have a point to make that we keep rehashing. Don't do it.


547 reads

Stay out of the weeds

People don't care about the little details you struggle to remember. The names, dates, years, they don't care.

What they care about is you. What you're like, what you have in common.


591 reads

Don't equate your experience with theirs

If they're talking about losing a loved one, don't start talking about the time you lost a loved one. If they talk about the trouble at work, don't tell them about your own troubles at work. It's not the same.

The conversation is not about you. You don't need to prove how amazing you are or...


516 reads

Don't multitask

Don't multitask

Be present in that moment.

Don't look at your cellphone. Don't think about what you're having for dinner. If you want out of the conversation, then get out, but don't be half in half out.


734 reads

Use open-ended questions

Use open-ended questions

Start your questions with who, what, when, where, why or how.

For example, instead of asking "Were you terrified?", which will produce a "yes" or "no" answer, try asking, "How did that feel?" They might have to think about it, but you'll get a much better response.


674 reads



The ability to really listen is perhaps the most important skill you could develop.

Why don't we listen?

  • We like to rather talk because when we talk, we're in control. We don't have to listen to anything we're not interested in.
  • We get distrac...


516 reads

Go with the flow

We may listen to someone who talks for several minutes, and then thoughts will pop into your mind and draw your attention away from the conversation.

Stories and ideas will come to you, but you need to let them come and let them go.


598 reads

The art of conversation

The art of conversation

We live in a world where every conversation can turn into an argument. Pew Research found that we are more polarised, more divided than we have ever been in history. It means we are not listening to each other. 

A conversation requires talking and listening, and somewhere we have lost the b...


757 reads




Sharing is caring

Related collections

More like this

You don't know if you're an independent thinker

People often don't really know if they're conventional thinkers or independent thinkers.

  • Independent ones think they're conventional because they're unaware of how most people think.  
  • Whereas Conventional ones think they're independent but they coincidently ha...

Don't Worry What Others Think

Focus on yourself and do not worry about what other people are going to think.

People will always base their opinions on what worked for them. Don't follow the choices of other people if they don't work for you.

Consider all the things you don't know

Many factors influence how someone might feel about you.

Someone might be having a bad day, or they may be distracted by their workload. All are aspects beyond your control. The factors may influence how people respond to you, but they're not about you.


Explore the World’s

Best Ideas

200,000+ ideas on pretty much any topic. Created by the smartest people around & well-organized so you can explore at will.

An Idea for Everything

Explore the biggest library of insights. And we've infused it with powerful filtering tools so you can easily find what you need.

Knowledge Library

Powerful Saving & Organizational Tools

Save ideas for later reading, for personalized stashes, or for remembering it later.

# Personal Growth

Take Your Ideas


Organize your ideas & listen on the go. And with Pro, there are no limits.

Listen on the go

Just press play and we take care of the words.

Never worry about spotty connections

No Internet access? No problem. Within the mobile app, all your ideas are available, even when offline.

Get Organized with Stashes

Ideas for your next work project? Quotes that inspire you? Put them in the right place so you never lose them.


2 Million Stashers


5,740 Reviews

App Store


72,690 Reviews

Google Play


Don’t look further if you love learning new things. A refreshing concept that provides quick ideas for busy thought leaders.

Shankul Varada

Best app ever! You heard it right. This app has helped me get back on my quest to get things done while equipping myself with knowledge everyday.

Ashley Anthony

This app is LOADED with RELEVANT, HELPFUL, AND EDUCATIONAL material. It is creatively intellectual, yet minimal enough to not overstimulate and create a learning block. I am exceptionally impressed with this app!

Sean Green

Great interesting short snippets of informative articles. Highly recommended to anyone who loves information and lacks patience.

Jamyson Haug

Great for quick bits of information and interesting ideas around whatever topics you are interested in. Visually, it looks great as well.

Giovanna Scalzone

Brilliant. It feels fresh and encouraging. So many interesting pieces of information that are just enough to absorb and apply. So happy I found this.

Ghazala Begum

Even five minutes a day will improve your thinking. I've come across new ideas and learnt to improve existing ways to become more motivated, confident and happier.

Laetitia Berton

I have only been using it for a few days now, but I have found answers to questions I had never consciously formulated, or to problems I face everyday at work or at home. I wish I had found this earlier, highly recommended!

Read & Learn

20x Faster





Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving & library

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Personalized recommendations

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.


I agree to receive email updates