Learn more about communication with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
It's condescending. It's boring. Yet we all tend to do it a lot, especially in work conversations or with our kids. We have a point to make that we keep rehashing. Don't do it.
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The ability to really listen is perhaps the most important skill you could develop.
Why don't we listen?
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599 reads
Start your questions with who, what, when, where, why or how.
For example, instead of asking "Were you terrified?", which will produce a "yes" or "no" answer, try asking, "How did that feel?" They might have to think about it, but you'll get a much better response.
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774 reads
People don't care about the little details you struggle to remember. The names, dates, years, they don't care.
What they care about is you. What you're like, what you have in common.
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682 reads
Enter every conversation assuming you have something to learn as everybody is an expert in something.
A true conversation means setting aside your personal opinion. In sensing this acceptance, the speaker will become less vulnerable and more willing to open up.
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832 reads
A good conversation is brief enough to retain interest but long enough to cover the subject.
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712 reads
People on the radio are more aware that they're going on the record and will be more careful about what they claim to be an expert in.
Do the same. Err on the side of caution.
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If they're talking about losing a loved one, don't start talking about the time you lost a loved one. If they talk about the trouble at work, don't tell them about your own troubles at work. It's not the same.
The conversation is not about you. You don't need to prove how amazing you are or...
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608 reads
We live in a world where every conversation can turn into an argument. Pew Research found that we are more polarised, more divided than we have ever been in history. It means we are not listening to each other.
A conversation requires talking and listening, and somewhere we have lost the b...
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877 reads
We may listen to someone who talks for several minutes, and then thoughts will pop into your mind and draw your attention away from the conversation.
Stories and ideas will come to you, but you need to let them come and let them go.
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690 reads
Be present in that moment.
Don't look at your cellphone. Don't think about what you're having for dinner. If you want out of the conversation, then get out, but don't be half in half out.
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When we’re young, we tend to value the opinions of our friends more than we value our own. We tend to think that many of those around us have things figured out. We feel that they really know what they’re doing while we’re still trying to determine what life i...
It shifts the focus to the other person and should make them feel good, Sandstrom explains.
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