Learn more about communication with this collection
How to align stakeholders
Best practices in product management leadership
How to create value together
The "What happened" Layer
Conversations fall apart when we say, "I am right, and you are wrong." This is because we have more information about ourselves than we have about the other person. We know our intent, but we judge their intent based on their action. We also base our deduction on what suits our pre-conceived ideas.
How to overcome this limitation:
- Use the "And" stance, meaning acknowledging that both stories can be right.
- Disentangle the impact of the action from the original intent.
- Map the contribution system. Each party can acknowledge that one of their actions contributed to the case.
49
290 reads
MORE IDEAS ON THIS
The Identity Layer
In the identity conversation, you start to worry about what the conversation says about you.
Three core identity-related questions we think about:
- Am I competent?
- Am I a good person?
- Am I worthy of love?
You are more likely to ...
45
211 reads
The Feelings Layer
Feelings are at the centre of a difficult conversation. Ignoring emotions can cause resentment, anger, and broken relationships.
There are three steps to expressing feelings in difficult conversations.
- Get better at uncovering your feelings. Reframe feelings to s...
47
255 reads
Mastering difficult conversations
1. Start from the third-person perspective.
It helps you create distance to have a broader point of view and to express yourself more objectively.
2. Listen more intently
Use the SOAR framework
- Make...
50
264 reads
A person’s success in life can be measured by the number of uncomfortable conversations he or she is willing to have.
TIM FERRISS
63
795 reads
Three layers of difficult conversations
- The "What happened" layer. What's the story here?
- The Feelings layer is uncovering how you really feel.
- The Identify layer ask what does this say about me?
51
415 reads
Managing difficult conversations
As a Product Manager, you are likely to face many difficult conversations, for example, stopping work that fails to align with top priorities, giving feedback, negotiating roadmaps, and apologising when you took your eye off the ball.
Mastering difficult conversations can g...
42
412 reads
CURATED FROM
Product Managers Can Use These Techniques To Master Difficult Work Conversations
medium.com
7 ideas
·2.64K reads
CURATED BY
"In fact, the confidence of the people is worth more than money." ~ Carter G. Woodson
Navigating difficult conversations is a skill that gives you Product Management superpowers. It can help you influence, negotiate and lead effectively.
“
Related collections
More like this
The Actor-Observer Bias
Our own behaviour appears reasonable to us, and any mistakes that we make are easily attributed to other factors. However, if the same mistake is made by a third person, our tendency is to judge them as incompetent or inconsiderate. This is known as The Actor-Observer Bias.
Even on social ...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving & library
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Personalized recommendations
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates