Mastering difficult conversations - Deepstash

Mastering difficult conversations

1.  Start from the third-person perspective.

It helps you create distance to have a broader point of view and to express yourself more objectively.

2.  Listen more intently

Use the SOAR framework

  • Make Space
  • Observe and validate
  • Ask
  • Repeat and confirm

3.  Speak for yourself with clarity

Most people prefer to be with people who speak their mind. We trust them and feel confident in them. Assertively state your story without aggression or getting defensive.

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lil_ww

"In fact, the confidence of the people is worth more than money." ~ Carter G. Woodson

Navigating difficult conversations is a skill that gives you Product Management superpowers. It can help you influence, negotiate and lead effectively.

The idea is part of this collection:

Leading in Product Management

Learn more about communication with this collection

How to align stakeholders

Best practices in product management leadership

How to create value together

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