Mastering difficult conversations

1.  Start from the third-person perspective.

It helps you create distance to have a broader point of view and to express yourself more objectively.

2.  Listen more intently

Use the SOAR framework

• Make Space
• Observe and validate
• Ask
• Repeat and confirm

3.  Speak for yourself with clarity

Most people prefer to be with people who speak their mind. We trust them and feel confident in them. Assertively state your story without aggression or getting defensive.