Taking ownership

When employees are asked to take ownership, it is an appeal to take responsibility for the tasks and the outcomes of those tasks.

However, telling your employees to take ownership doesn't always translate into clear action.

For example, a sales employee may be tasked with prospecting and making the call, but their performance is based on whether they make the sale. This means that an employee can be doing everything they are instructed to do and still receive feedback about lack of ownership.