Addressing organisational knowledge

Employees that lack organisational knowledge should be encouraged to become independent.

• When an employee is confused or uncertain about how to measure the success of an activity, encourage them to ask, "What's the outcome you're looking for?"
• Instead of relying on you to answer all their questions, point your employees to documented processes in training manuals, onboarding documents, or internal information sharing systems.
• Provide informal communication networks like Slack or Instant Messenger so employees can address uncertainties with their peers and not with you.