Learn more about problemsolving with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
It’s easy for a company to become fixated on the medium in which it first launched – and therefore to fail to see that its message (which is the really valuable bit) could happily and lucratively transfer.
This can happen to artists. Andy Warhol began his career making paintings. His values – an ironic, half-critical, half-loving look at the ephemera of American life – seemed ideally and perhaps exclusively suited to canvas. But with time, Warhol stepped back and came to a richer realisation. His message could as happily exist in a book, a film, some photographs or a magazine.
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80 reads
MORE IDEAS ON THIS
It sounds odd but many customers privately harbour hopes of companies that go a long way beyond what these companies are currently offering. A great way to innovate is to tap into these secret hopes and build products and services to meet them. The possibilities for growth can be enormou...
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125 reads
The stresses of running any business with even moderate success are pretty much all-consuming. It’s no wonder, therefore, if enterprises sometimes lack the time to stand back and think creatively about innovation – and suffer accordingly down the line.
We can get into the habit of mentally...
24
430 reads
Of any current business activity, we can ask ourselves: what is the bigger version of this? One can ask: what is the underlying principle within the business? And what would it look like for the business to apply that principle in larger ways?
When teasing out the underlying prin...
26
66 reads
Innovation is the key because – in the sense we’ve been exploring – it is the process of working out business-solutions to problems that are most important to us.
The products that any company is currently offering might only be a small part of the customer’s real needs in a given area. C...
25
73 reads
Does the problem that you’re fixing exist somewhere else and would it make sense for you to fix it there?
The designer Giorgio Armani founded his clothing business in 1975 and soon found widespread success. What motivated him was the desire to fix the chaos and clutter...
25
181 reads
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