Minimizing the amount of time between developing a product and providing it to customers while maximizing the number of customers that come in contact with the product allows for fast and sustainable growth. When products solve a real problem for end-users, freemiums can lead to SaaS growth with an average of 7% free to paid conversion rate.
Zoom, a leader in video conferencing, is a household name today. But it started small, launching in a crowded space with bigger names like Cisco Webex and GoToMeeting. It did this by centring on customer needs and offering its key features for free.
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Many Silicon Valley startups have become so big because their products connect people. Products like Zoom, Dropbox, GitHub, even Microsoft Office are all different versions of this.
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