Address people’s emotional and cognitive needs.
When people come to others for help with their chatter, they generally have two needs they’re trying to fulfill: They’re searching for care and support, on the one hand (emotional needs), and concrete advice about how to move forward and gain closure, on the other (cognitive needs). Addressing both of these needs is vital to your ability to calm other people’s chatter. Concretely, this involves not only empathically validating what people are going through but also broadening their perspective, providing hope, and normalizing their experience.
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Some of the most important conversations in our lives are the ones we have with ourselves. And conversations can break us as much as they can make us.
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