consumers usually don’t know the legal details of CAN-SPAM, GDPR, and other regulations. They don’t care if your emails aren’t technically spam because they opted in. As far as they’re concerned, any unwanted email is spam. If they don’t recognize your brand name (a risk of low email frequency), they may mark it as spam. However, they may also regard excessive emails as spam — even if they know they subscribed to the list.
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The feedback sandwich lets the receiver know that you recognize what they did right and that you are on their side, thus not attacking them. The receiver then becomes more receptive to your critique.
The feedback sandwich method is most appropriate when you are giving criticism to pe...
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