David Garcia (@davidga) - Deepstash

David Garcia

@davidga

Historic buildings inspector/conservation officer

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137 Following

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104 STASHED IDEAS

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104 PUBLISHED IDEAS

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Customers aren't lazy. They're busy.

When you let that paradigm shift shine down through the ranks of everyone in your company, you will see lasting, positive results in terms of retention and lifetime value.

If the feedback you get from your customer success agents, sales reps, and customer service Department includes the word 'Lazy' — treat it as a red flag.

Find out exactly where customers "get lazy," because that's likely where your user experience (Ux) is failing.

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  • Having difficult-to-achieve capabilities
  • Having a community
  • Having the Dream team 
  • Having exclusive access to a segment of customers
  • Sterling reputation
  • Experience & insider knowledge

Once you’ve identified your unfair advantage, you’ve taken the first step towards building a company that may be copied but will never be matched.

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Product managers are the Linchpins of their organizations. They Orchestrate the exchange of ideas, conduct collaborative Brainstorming sessions, and ensure that vital data reaches its destination. As PM, you’re the one building a shared understanding of what’s going on. Product is the connective glue. They literally fill the cracks of everything, says Pichler, a prolific product management writer and consultant. Pichler's diagram scratches the surface of the many responsibilities often assigned to

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Customer service, and in particular automation, has earned such a loathsome reputation. This is why customer service, and in particular automation, has earned such a loathsome reputation. What if we could create automation that was intelligent enough to give us the answers we need. This is the future I see as Imminently possible, at least if we use automation intelligently to create more positive, relevant, and enjoyable user experiences. If we use automation intelligently to create more positive, relevant,

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It’s fiercely honest feedback, identifies promoters, and boards love it

On a scale of 0–10, how likely are you to recommend this product?

You are asking whether they would subject their nearest and dearest to this product. And that brings out a whole other side of human character: Selflessness.

An NPS survey is the single best way to get a complete report on how your audience perceives your company. The obvious reason to use NPS is to identify your promoters so you can encourage and amplify their loud, enthusiastic voices that are the real ambassadors of your brand.

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