POEMS Framework

POEMS stands for People, Objects, Environments, Messages, and Services.

People — The demographics, roles, behavioral traits, and quantity of people in the environment

Objects — The items the people are interacting with, including furniture, devices, machines, appliances, tools, etc.

Environments — Observations about the architecture, lighting, furniture, temperature, atmosphere, etc.

Messages — The tone of the language or commonly used phrases in tag lines, social/professional interactions, and/or environmental messages

Services — All services, apps, tools, and frameworks used