Slow response times, miscommunication, and inadequate training can derail any mobile app. With nearly 30% of app users abandoning an app after one use due to insufficient customer support (KISSmetrics), optimizing your customer experience strategy is essential for preventing mobile app failure.
However, many businesses neglect to invest in their Customer Success/Support team; according to The Balance, Small Business Support workers need years’ worth of specialized training—and an array of technical knowledge—to be effective.
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