The Old Way: Asking Five Key Questions

• Do we know what happened?
• Do we feel confident about how we detected this incident?
• Was it easy and straightforward to mitigate, rather than difficult and slow?
• Do we understand the takeaways, aka the lessons learned?
• Do we feel confident that we can prevent this from reoccurring?

 the five-question format made presenters feel like they were on trial. They were in the hot seat, at the mercy of anyone with a question. This made the review a high-pressure, isolating experience for the engineer presenting. It’s hard to learn when you, or others around you, don’t feel safe.