Building an Honest, Accountable and Constructive Culture

The progress we’ve seen to date has been really promising. We still have our outstanding problems, like how to tie these learnings into actionable items on our roadmap, or how to keep attendance strong in particularly busy weeks. But the aim of our program is to build an honest, accountable, and constructive culture within teams that care about our customer experience.

The way your organization processes failure is a mechanism of change – if that mechanism is broken, boring, or painful, then your organization can’t reach its full potential.