Be wary of "going with your gut"

Change management involves guiding an organisation from a current state to a different future state. However, the current state is often not well understood, whether app usage, workflows, or employee behaviour.

Some managers may be tempted to assume employees behave in a certain way based on the documented process teams should follow. Then a change roadmap is built on the faulty assumptions and is bound to cause problems. 

Effective change managers plan how employees do their work. They know what's actually happening.