Change management involves guiding an organisation from a current state to a different future state. However, the current state is often not well understood, whether app usage, workflows, or employee behaviour.

Some managers may be tempted to assume employees behave in a certain way based on the documented process teams should follow. Then a change roadmap is built on the faulty assumptions and is bound to cause problems. 

Effective change managers plan how employees do their work. They know what's actually happening.

The abrupt change in our personal lives or at work can leave us feeling anxious. To smooth the transition, people need the right preparation and guidance. 

Change management gives employees the tools and resources to adapt to change better and feel comforta...