Law 5: DIFFERENCES

EMBODY-ing quality is primarily a business decision, more than one of design or technology. The quality can be actual, as embodied by better materials and craftsmanship; or the quality can be perceived, as portrayed in a thoughtful marketing campaign.

Exactly where to invest— real or beli...

Organization makes a system of many appear fewer.

To do it:

• SORT: Write down on small post-it notes each datum to be SLIP-ped. Move them around on a flat surface to find the natural groupings.
• LABEL: Each group deserves a relevant na...

Simplicity is about the unexpected pleasure derived from what is likely to be insignificant and would otherwise go unnoticed.

Fragility is an essential counteracting force to complexity because it can instil pity— which by coincidence also occurs in the word SIMPLICITY!

• In simplicity we trust.
• The goal of LEAN BACK is to achieve relaxation as the desired state.
• Overconfidence is usually the enemy of greatness, and there’s little room for personal ego when pleasing a customer is the true priority.
• The more a system knows about you...

The simplest way to achieve simplicity is through thoughtful reduction.

When in doubt, just remove. But be careful of what you remove.

Simplicity is about subtracting the obvious, and adding the meaningful.

• Key 1: AWAY More appears like less by simply moving it far, far away.
• Key 2: OPEN Openness simplifies complexity.
• Key 3: POWER Use less, gain more.

LIFE - Technolo...

• Some things can never be made simple.
• There’s always an ROF (Return On Failure) when you try to simplify— which is to learn from your mistakes.
• Deeming something as complex or simple requires a frame of reference.

Shrinking the time of a process can sometimes only go so far, and so an alternative means to “saving” time is to hide its passage by simply removing time displays from the environment.

What lies in the periphery of simplicity is definitely not peripheral.

This law emphasizes the importance of what might become lost during the design process. That which appears to be of immediate relevance may not be nearly as important compared to everything else around. Our goa...

Our society, systems, and artefacts require active engagement in care, attention, and feeling— the business value may not be immediately apparent. But the fulfilment from living a meaningful life is the ROE (Return on Emotion).

A certain kind of more is always better than less— more care, ...

Knowledge makes everything simpler. Learning occurs best when there is a desire to attain specific knowledge.

To teach:

• BASICS are the beginning.
• REPEAT yourself often.
• AVOID creating desperation.
• INSPIRE with examples.
• NEVE...

• REDUCE - The simplest way to achieve simplicity is through thoughtful reduction.
• ORGANIZE - Organization makes a system of many appear fewer.
• TIME - Savings in time feel like simplicity.
• LEARN - Knowledge makes everything simpler.
• DIFFERENCES - Simplicity...

When all features that can be removed have been, and a product has been made slim, light, and thin, it’s time for the second method: HIDE the complexity through brute-force methods.

Hiding complexity through ingenious mechanical doors or tiny display screens is an overt form of deception. ...