Inertia and Energy: Old Habits Die Hard
Even after AT&T lost its position as a regulated monopoly, its old non-competitive routines stayed in place even after management wanted to shift the company to a competitive footing
Fix this by simplifying the organizational structure. This will illuminate the inefficiencies hidden in the system. It may be necessary to fragment the group structure into smaller pieces.
To change group norms, you may need to change the alpha member of the group.
Education officer at museum