The person you're talking to will feel more validated and valued if you confirm that they have your undivided attention.
Pair this with some eye contact and maybe a nod frpm time to time
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Jack of all people-related trades, master of none. Majored in Psychology, Customer Service Assoc for a few Years, HR Officer for 4, Manager and ESL Teacher for over 11 yrs now, an artist since birth.
Because we tend to say the wrong things sometimes
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It means paying attention to what the other person is saying and not interrupting. It also means asking questions to show that you're interested in what they have to say.
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