There is a tolerance for mistakes
Employees are open about the mistakes they made instead of avoiding them or, worse yet, covering mistakes up.
Micro-moments of learning occur regularly
Leaders model curiosity by sharing their ignorance on a topic and asking questions. Employees are empowered to ask questions, poke at proposals.
Space is created for reflection and review
The team takes time to learn from past performances to help with future improvements. Retrospectives allow teammates to discuss what went well and what didn’t go so well.
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Creating a workplace environment that promotes psychological safety is an art, and there is no silver bullet. There are unspoken agreements, company-wide values, leadership qualities, and technology to help support this ongoing work.
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