Rule #4: Be Ready to Give - Deepstash

Rule #4: Be Ready to Give

Rule #4: Be Ready to Give

Rule #4: Be Ready to Give

Art by: Ryan Vatzlavick

"Let me ask my manager and get back to you..." This sucks.

Leaders of CS teams must empower CSMs with a range of things they are authorized to offer unhappy customers.

Some examples include:

  • Access to exclusive content, swag or benefits
  • Offering a free month or two (subscription products)
  • Providing discounts on upgrades
  • Replacing products or offering free services
  • Invites to customer training sessions

These are just a few things that can work if offered in a first or second touch. The more you have to offer the faster you will build trust with the customer. 

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