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Rule #5: Write Your Own Rules

Rule #5: Write Your Own Rules

Art by: Sergey Deykin

Lists of customer success tips can provide some great insights. But use them as your starting point.

Every business has different needs, depending on what you sell, how you sell it and to whom. Being responsive and flexible while caring about their success should be a goal for every CS team.

  • Write a list of your own values and best practices.
  • Keep track of what works and what doesn't.
  • Be willing to change things that don't work.

One of the ideas from Being Human Rules says, "broken systems cannot success." Always look for ways to deliver the best of what you have to offer.

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Had a conversation with a Food Brand last week with a clear challenge in customer service experience. They get complaints from customers every week. After so much probing I found out they have no customer experience design and customer journey map since their formation in 2014. Sharing this article was influenced by that conversation.

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