Quote by MARK ZUCKERBERG - Deepstash
Ultimate Guide to Reducing Churn

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How to analyze churn data and make data-driven decisions

The importance of customer feedback

How to improve customer experience

Ultimate Guide to Reducing Churn

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MARK ZUCKERBERG

I don’t think pressure from advertisers or politicians directly affect how we think about this, these are just hard topics

MARK ZUCKERBERG

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MARK ZUCKERBERG

All the work that I do is at the intersection of Psychology and Computer Science

MARK ZUCKERBERG

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174 reads

MARK ZUCKERBERG

The goal of the metaverse is not to build technology for people to interact with; but rather, to build technology for people to interact with each other

MARK ZUCKERBERG

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151 reads

Censorship

You can only build Facebook/Meta if you have the idea that people having the right to express themselves is a good thing

Voice + Connection = Opportunit.

The challenging thing with free speech is that there is a line, the thing that everyone disagrees on is the definition of real harm...

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90 reads

Life Advice

Think about what you’re excited about for the future. Always keep sight of things that bring you joy

Surround yourself with people you want to be like. Mark only hires people that he could see himself working for in an alternate universe.

This advice expands to your friends and relati...

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118 reads

Metaverse

Metaverse

How do you replicate presence?

Mark says Meta wants to make the most human thing possible: visual presence, spatial audio, temperature, olfactory system, touch, etc.

Meetings over Zoom are a great counter-example to some of the goals at Meta

Many Meta product elements are develo...

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153 reads

Instagram Whistleblower

An accurate characterization would have been that teens using Instagram are generally positive for their mental health, but of course, that was not the narrative that came out. Mark argues that other tech companies don’t even bother to perform the research

They want to do the research to im...

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99 reads

PABLO PICASSO

All children are artists, the challenge is how do you remain one when you grow up

PABLO PICASSO

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124 reads

The Social Dilemma

The Social Dilemma

What grabs someone’s attention in the near term is not going to grab it over the long term.

Making a user angry isn’t going to retain that user, Facebook doesn’t have an incentive to do this. Products are not just their function and utility, it’s their feeling.

Subscription products c...

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113 reads

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Being An Introvert

Being An Introvert

Before partying, ask yourself if you might have that feeling in this situation, and think about how you can prepare for that. (Having an extroverted pal along, or conversational topics to rely on, can help ease the pressure.)

Just because you tend toward introversion doesn’t mean you can’t...

The narrative machine

The narrative machine

Our minds are wired to come up with narratives (about the world, other people and about ourselves). And these narratives are stopping us from being present and taking action. Examples of stories:
  • If they loved me they wouldn’t be so inconsiderate
  • This...

Make the Hard Thing Easier

Don’t just think about how you’re going to accomplish your goals; think about how you’re going to design for them.

Rather than relying completely on self-control, intentionally design your environment to make the hard thing easier. 

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