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How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
A neoliberal trance
We are repeatedly told that to change the world, we have to work on ourselves - by changing our minds to be more accepting of circumstances. We are told to look inward and to manage ourselves at the expense of critical thinking.
Mindfulness promises a good life, enticing us to accept things as they are. We are perhaps sold a cruel optimism.
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Mindfulness has been repackaged
Although mindfulness originated from Buddhism, it has been stripped from most of its teachings.
What remains is nothing more than a self-help tool to help one get used to the very conditions that caused the problems. While is it a noble aim to reduce stress and anxiety, it is more importan...
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The message of the mindfulness
The message of the mindfulness movement is that the underlying cause is in our mind - a "thinking disease" or a kind of attention deficit disorder.
Rather than discussing how attention is monetized and manipulated by corporations, mindfulness advocates to view the crisis as an internal bat...
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Mindfulness as a commodity
Kabat-Zim initially adapted the Buddhist teachings and practices to help patients deal with pain and anxiety, but soon saw an opportunity to market mindfulness to the stressed-out masses as secular spirituality.
Market forces are already exploiting the momentum of the mindfulness movement, ...
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Mindfulness is a $4bn industry
The presentation of mindfulness is packaged in a friendly way that is warmly received in popular culture. It has then also become a useful tool for those who favor neoliberalism.
Neoliberal ideology holds that all decisions about how society is run should be left to the workings of t...
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Disconnected from external forces
The rhetoric of “self-mastery”, “resilience” and “happiness” assumes wellbeing is simply a matter of developing a skill - that we can train our brains to be happy by using mindfulness.
Therefore, personal troubles are never attributed to political or socioeconomic conditions, but as ...
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Auto-exploit
Proponents of mindfulness believe that the practice is apolitical. The practitioners of mindfulness are taught to become attentive and resilient, to de-stress while improving productivity. They quietly surrender so they may keep functioning within the system that exploits them.
The b...
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Mindfulness is not a magic panacea
The inventor of Mindfulness-Based Stress Reduction proclaims that mindfulness may "be the only promise the species and the planet have for making it through the next couple of hundred years”.
Mindfulness is the practice of paying attention to the present moment without passing judgm...
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Instead of looking for an excuse, we should perhaps accept that we are fragile, distractible beings and cut ourselves some slack. Maybe our waning energy a...
The Right Way to Praise a Narcissist
Narcissistic leaders believe they're superior and special, and don't want to be told they're wrong.
Careful framing can coax them toward admitting they're flawed. Praise them first, but in a different area from the one in which you hope to change their minds. We all have m...
Effect of thought on circumstances.
Today's most common convention is that, we are the results of our circumstances. If we aren't earning enough then it's our boss' fault. We tend to change the circumstances outside us but we don't look within us. We are wasting our time if we are focusing on changing our outer conditions. We shoul...
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