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See, Adjust, Measure

See, Adjust, Measure

The framework for working with the Outward Mindset goes by the acronym SAM—See others, Adjust efforts and Measure impact.

  • See others: Ask your executive team to see what each of their colleagues is doing and push the executives to reveal what is not working, to be vulnerable about their real needs and challenges.
  • Adjust efforts: Once challenges are revealed, invite the team to step in and help.
  • Measure impact: At weekly meetings, the executive team assesses the effects of the help they are providing across the entire team’s efforts.


91 reads


"To be outward doesn’t mean that people should adopt this or that prescribed behavior… it means that when people see the needs, challenges, desires, and humanity of others, the most effective ways to adjust their efforts occur to them in the moment. "



235 reads

"So while the goal in shifting mindsets is to get everyone turned toward each other, accomplishing this goal is possible only if people are prepared to turn their mindsets toward others with no expectation that others will change their mindsets in return."



173 reads

The Outward Mindset

The Outward Mindset

The outward mindset is a way of looking at the world. It involves seeing beyond yourself and making others feel valued. An outward mindset focuses on others, on what is important to all stakeholders: our employees, customers, manager, family members.

An outward mindset...


119 reads

"With an inward mindset, people behave in ways that are calculated to benefit themselves. With an outward mindset, people are able to consider and behave in ways that further the collective results that they are committed to achieve."



306 reads

Make the First Move

Adopt an outward mindset even when others don’t. Rather than complain, we can make the move we are waiting for the other person to make—we can act the way we want the other person to act. 

While we think this might lead us to be taken advantage of, it is not a “sof...


104 reads

The Inward Mindset

An inward mindset is focused on self-benefit and self-concern—our individual self-interest or if we are operating in a larger organization, our individual team, or our division.

When people focus on themselves rather than on their impact, lots of activity and effort get wa...


117 reads




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