1. Accept responsibility
2. Consideration
3. Think win / win
4. Choose your words carefully
5. Don't criticize and complain
6. Smile and be kind
7. Put positive interpretation on other people's behaviour
8. Be a good listener
9. Be enthusiastic
10. Give honest and sincere appreciation
11. When we make a mistake, we should accept it immediately and willingly
12. When the other person realises and admits that he has made a mistake, congratulate him and give him a way out to save face
13. Discuss but don't argue
14. Don't gossip
15. Turn your promises into commitments
16. Be grateful but don't expect gratitude
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If you read it carefully and follow the points your life will change.
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