On The Value Of The Struggle

As important and healing as gratitude is, we can't be grateful all the time. There is a time when we also have to make room for complaints.

For weeks, we've been going through phases. Hoarding and planning move into anxiety and stress, and now we've entered the stale phase. We've plann...

It may be true that successful companies often pursued a highly focused strategy, but that doesn’t mean highly focused strategies often lead to success.

Some companies have a focused strategy and some change their strategy based on competition, market, and internal factors. Some are success...

If you know you can’t solve it, or if the customer isn’t worth saving, you should probably move on. Ask yourself this question, Is this customer worth all the effort you are taking to save them? It is obvious that you cannot solve every cancellation reason?

Maybe sometimes it’s not enough t...