In low-trust environments, friction grows, the speed slows, and cost increases significantly. The combination of slow speed and high costs is a killer and will greatly diminish the ability of your teams to come up with new innovative ways to work, serve customers, and come together to navigate internal and external uncertainty. Do you have pockets of low trust in your organization that may slow you down when you can least afford it?
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In times of great uncertainty, leaders are faced with one of two choices. Freeze to the point of inaction, allowing uncertainty to damage culture, performance, results, and significantly slow a return to greatness. Or, transform fear into engagement, execute with excellence, use the uncertainty as a time to actually increase trust, and help everyone in the organization prepare to do more with less.
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