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How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
The Return to the Office: Core Problems
- Employees don’t want to come back more than occasionally
- Having an increasing number of permanently remote employees is complicating
- Workers who do endure the hassle of commuting into the office will regularly find themselves sitting at their desks with headphones on logging into Zoom meetings with their remote colleagues undermining leaders’ justification for any enforced hybrid or full-time in-office schedules.
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Most Companies Should Stick To A Hybrid Approach
- Research suggests that the hybrid approach has little to no impact on productivity and culture, connection, and innovation improve with in-person time
- With workers who have been hired remotely or have moved out of range of an office, "it's a tricky issue."
- One approach is to ...
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31 reads
The Money Issue
Companies with a preference that workers be in the office all or most of the time might have to pay more to recruit and retain them.
HubSpot's strategy includes three Es: enablement, experimentation, empathy: enablement involves equipping managers and...
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27 reads
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The transition from WFH to the office
- Strong HR strategies. Not only can an HR team connect and support individual employees, but also use their platform to teach employees how to support each other, creating a positive chain of office-based encouragement.
- Taking the transition back into the office at...
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