Servanthood is not about position or skill. It’s about attitude. You have undoubtedly met people in service positions who have poor attitudes toward servanthood: the rude worker at the government agency, the waiter who can’t be bothered with taking your order, the store clerk who talks on the phone with a friend instead of helping you.
Just as you can sense when a worker doesn’t want to help people, you can just as easily detect whether a leader has a servant’s heart. And the truth is that the best leaders desire to serve others, not themselves.
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