The Six Steps In Brief
- First, be willing to fundamentally reconsider your initial conclusions — and do so without defensiveness.
- Second, listen more than you talk through active listening.
- Third, leave your queries open-ended, and avoid yes-or-no questions.
- Fourth, consider the counterintuitive to avoid falling into groupthink.
- Fifth, take the time to stew in a problem, rather than making decisions unnecessarily quickly.
- Last, ask thoughtful, even difficult, follow-ups.
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