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How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
10: Do not commit to anyone, but be courted by all.
Remember: You have only so much energy and so much time. Every moment wasted on the affairs of others subtracts from your strength.
43
247 reads
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9: Use absence to increase strength and honor
The more you are seen and heard from, the more common you appear.
You must learn when to leave. Create value through scarcity.
46
236 reads
8: Infection: Avoid the unhappy or the unlucky
When you suspect you are in the presence of an infector, don’t argue, don’t try to help, don’t pass the person on to your friends, or you will become enmeshed.
Flee the infector’s presence or suffer the consequences.
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196 reads
1: Never outshine the master
Make your masters appear more brilliant than they are and you will attain the heights of power
When it comes to power, outshining the master is perhaps the worst mistake of all.
43
369 reads
3: Conceal Your Intentions
Hide your intentions not by closing up but by talking endlessly about your desires and goals— just not your real ones.
43
281 reads
4: Always say less than necessary
Power cannot accrue to those who squander their treasure of words.
Once the words are out, you cannot take them back. Keep them under control.
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256 reads
5: So much depends on reputation, guard it with your life
Learn to destroy your enemies by opening holes in their own reputations.
Then stand aside and let public opinion hang them.
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249 reads
6: Court attention at all costs
Surround your name with the sensational and the scandalous.
Better to be slandered and attacked than ignored.
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227 reads
7: Make other people come to you, use bait if necessary
For negotiations or meetings, it is always wise to lure others into your territory, or the territory of your choice. You have your bearings,
While they see nothing familiar and are subtly placed on the defensive.
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201 reads
2: Never put too much trust in friends, learn how to use enemies
The key to power is the ability to judge who is best able to further your interests in all situations.
Keep friends for friendship, but work with the skilled and competent.
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282 reads
CURATED FROM
IDEAS CURATED BY
10 Powerful Lessons From the Book “The 48 Laws of Power”
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Law 20: Do Not Commit To Anyone.
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