Translating feedback into action - Deepstash
Top 7 TED Talks On Customer Success

Learn more about leadershipandmanagement with this collection

How to create customer-centric strategies

The importance of empathy in customer success

The impact of customer success on business growth

Top 7 TED Talks On Customer Success

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Translating feedback into action

When the survey is complete, employees immediately receive a snapshot that indicates where they are thriving and where they are less than satisfied.

The manager can use the anonymous survey outputs to drive formal and informal conversations with their team members and fellow managers.

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Retaining employees

Retaining employees

The biggest issue facing employers today is finding and keeping top talent. This is particularly true for startups and high-growth tech companies.

Employers need a head’s up as to why employees may be on the job hunt. However, a single annual performance review or satisfaction survey will n...

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Regular employee feedback is crucial

Research shows quality feedback is a key indicator of employee satisfaction and ultimately retention.

However, practices like 360-degree feedback and annual reviews are dated, cumbersome and often inefficient because they address employee successes and challenges out of con...

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91 reads

Measuring culture and other intangibles

Measuring culture and other intangibles

Relying on technology for regular, automated feedback is invaluable.

  • Regular surveys provide valuable insight into employees' mindsets, which is different to the performance review in which employees hear how they may fall short.
  • Weekly stats can show managers ...

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84 reads

Invent and wander

Invent and wander

One survey question such as "What else can we do?" can cause employees to pursue a new idea.

This approach can be particularly effective in younger companies which often attract more entrepreneurially-minded employees.

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93 reads

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Being able to turn feedback into action

Feedback is the foundation of any successful relationship, personal or professional. And, while giving feedback can at times be uncomfortable, having hard conversations are imperative, particularly in business.

Perfection doesn’t exist, not even among standout employees, ...

Manager/Employee Practices

Most of a manager's effectiveness in managing remote teams is when they engage in the right cadence of activities, and the right conversations at the appropriate time:

  1. Do Weekly check-ins, because you can no longer "manage by walking around."
  2. Regularly schedule 1-...

Remote decision making

I asked several top managers from various industries what are the pros and cons of the remote decision-making process. The fact that they identified several disadvantages and talked more about each can be a sign that the process is neither optimal nor qualitative.

+ All the...

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